Hi Elizabeth.
Can you give me a few hints for email communication to share with my friends? As we communicate more on email and less in person during this year of separation, my email etiquette, especially with personal e-mail correspondence has become rusty. Suggestions?
Signed,
Jane
Dear Jane,
Email is truly a popular and ever-present communication method in this era of COVID. It’s okay to feel rusty, we were never prepared for this once-in-a-lifetime situation! You must remind yourself, you are not a robot, but for now, email communication will have to do. I also like to talk on the phone from time to time, but as many people are busy, or don’t have much to “catch up” on during this widespread pause, email can be a good way to let people know you are thinking of them.
Always, always return emails in a timely manner. A day or two seems to be the standard time frame for most people to return messages.
Always be sensitive to the needs of others. Some prefer a shorter email; others a long one. No need to go into extensive details when communicating via email. Keep things “general” in your message and reserve details for later. A phone call might be better, for more serious matters or juicy stories. Always be gracious as you communicate. Always include a “light” moment, perhaps a funny short joke.
Most importantly, be kind and considerate in your correspondence, and let people know they are on your mind. They will appreciate you reaching out more than your so-called email “mistakes.”
Best,
Elizabeth